Privacy Policy

Last updated: 16-03-2026

This Privacy Policy explains how Nubicare Ltd (“we”, “our”, “us”) collects, uses, stores and protects your personal information when you visit or make a purchase from nubicare.co.uk (the “Site”).

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.

1. Company Information

Nubicare Ltd, UK

Website: nubicare.co.uk

For any privacy-related enquiries, please contact us through the Contact Us page on our website.

2. Personal Data We Collect

When you visit our website or place an order, we may collect the following types of personal data: information you provide directly.

This may include:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via payment providers)
Order details
Communications with customer support

Information collected automatically

When you browse our website, certain information may be collected automatically such as:

IP address
Device type
Browser type
Pages viewed
Website interaction data
Cookies and tracking technologies

This helps us improve website performance and user experience.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

To fulfil orders

Process payments
Deliver products
Provide order confirmations and shipping updates

To provide customer support

Respond to enquiries
Process returns or refunds
Handle complaints

To improve our website

Analyse website usage
Improve services and customer experience

Marketing communications

If you opt in, we may send:

Newsletters
Promotions
Product updates

You may unsubscribe at any time.

4. Legal Basis for Processing

Under UK GDPR and EU GDPR, we rely on the following lawful bases:

Contractual necessity – to process and deliver your order
Legitimate interests – to improve our services and prevent fraud
Consent – for marketing communications
Legal obligations – such as financial record keeping

5. Sharing Your Information

We only share personal data where necessary to provide our services. This may include:

Payment providers: To securely process transactions.
Delivery companies: Such as logistics and courier services for order fulfilment.
Fulfilment partners: Orders to certain regions may be fulfilled via logistics providers, including Amazon Fulfilment (FBA).

Service providers

For example:

Website hosting
Email services
Analytics providers

All service providers are required to handle data securely and in compliance with data protection laws.

6. International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses
Secure processing agreements with trusted partners.

7. Data Retention

We retain personal information only as long as necessary for:

Fulfilling orders
Providing customer service
Meeting legal and accounting requirements

8. Your Data Protection Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Data portability

To exercise these rights, please contact us through our website.

9. Cookies

Our website uses cookies to:

Improve website functionality
Analyse visitor behaviour
Support marketing activities

You can control cookies through your browser settings.

10. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission is completely secure.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Updates will be posted on this page.